Please read these terms carefully before using this website

These terms explain the rules that apply when you use the Pickle AV website.

1. Who we are and how to contact us

This website is operated by Pickle Concepts Limited,.

Pickle Concepts Limited is incorporated and registered in England and Wales under company number 11380799. Our registered office is:

66 Paul Street
London
England
EC2A 4NA

You can contact us at:

Email: info@pickleconcepts.com

2. By using our website, you accept these terms

By accessing or using our website, you confirm that you accept these terms and agree to comply with them.

You must not use our website if you do not agree to these terms.

We recommend that you save or print a copy for future reference.

3. Other terms that may apply

The following additional documents may also apply to your use of our website:

• our Privacy Policy, which explains how we collect and use personal information;
• our Cookie Policy, which explains how we use cookies and similar technologies; and
• any specific terms relating to a service, event, download, portal or online feature.

Our commercial services are governed by the relevant proposal, quotation, order form, statement of work, master services agreement or other written contract. These website terms do not replace those agreements.

4. We may change these terms

We may update these terms from time to time to reflect changes to:

• our website;
• our services;
• our business;
• applicable laws or regulations; or
• our security and operational requirements.

You should check this page periodically to ensure that you understand the terms that apply when you use the website.

The date on which these terms were most recently updated appears at the top of this page.

5. We may change, suspend or withdraw our website

Our website is made available free of charge.

We may update, change, suspend, restrict or withdraw all or part of the website at any time without notice.

We do not guarantee that:

• the website will always be available;
• access will be uninterrupted;
• the website will be free from errors; or
• any particular content or feature will remain available.

We will not be liable merely because the website is unavailable at a particular time or for a particular period.

You are responsible for ensuring that anyone who accesses our website through your internet connection is aware of these terms and complies with them.

6. We may transfer our rights

We may transfer our rights and obligations under these terms to another organisation, including as part of a reorganisation, sale, merger or transfer of our business.

Where required, we will notify you of any transfer that materially affects your rights.

You may not transfer your rights or obligations under these terms without our prior written consent.

7. Accounts and secure areas

Some areas of our website or connected customer portals may require a username, password or other security credentials.

You must:

• keep your credentials confidential;
• use appropriate and secure passwords;
• not share credentials with unauthorised persons;
• notify us promptly if you believe credentials have been compromised; and
• comply with any additional security instructions we provide.

We may disable or suspend an account or credential where we reasonably believe that:

• it has been compromised;
• it is being misused;
• its use creates a security risk; or
• the user has breached these terms or another applicable agreement.

If you know or suspect that another person has obtained access to your credentials, contact us immediately at info@pickleconcepts.com.

8. Intellectual property rights

We are the owner or authorised licensee of the intellectual property rights in:

• our website;
• its design and layout;
• our branding and logos;
• text, images, graphics and videos;
• documents, downloads and reports;
• software and interactive features; and
• other material published on the website.

These materials may be protected by copyright, trade mark, database right and other intellectual property laws.

All rights are reserved except where expressly stated otherwise.

9. Permitted use of website material

You may:

• view the website for lawful personal or internal business purposes;
• print one copy of a page;
• download reasonable extracts for personal or internal business use; and
• share links to publicly available pages with colleagues.

You must not:

• modify copies of website material;
• remove copyright, trade mark or ownership notices;
• use images, graphics, video or audio separately from accompanying content;
• reproduce substantial portions of the website;
• republish website material as your own;
• use the website or its content to create a competing product or service; or
• use website material commercially without our prior written permission.

Our status, and that of any identified contributors, as the author or owner of content must be acknowledged where appropriate.

If you use, copy or distribute material in breach of these terms, your right to use the website will cease immediately. At our request, you must delete or return any unauthorised copies.

10. No text or data mining, AI training or web scraping

Except where expressly permitted by us in writing or where it cannot lawfully be prohibited, you must not conduct, facilitate, authorise or permit text and data mining, automated extraction or web scraping in relation to our website or its content.

This includes using:

• robots, bots, spiders or scrapers;
• crawlers or automated agents;
• automated data-extraction software;
• generative AI training or ingestion systems;
• automated analytical tools;
• scripts designed to copy, monitor or republish content; or
• any similar automated process.

You must not use our website or its content to:

• train, fine-tune or validate an artificial intelligence or machine-learning model;
• create a dataset;
• generate derivative commercial content;
• systematically reproduce our content; or
• bypass technical restrictions intended to prevent automated access.

11. Acceptable use

You may use our website only for lawful purposes.

You must not use it:

• in breach of any applicable law or regulation;
• fraudulently or maliciously;
• to impersonate another person;
• to infringe another person’s rights;
• to send unsolicited or unauthorised advertising;
• to transmit defamatory, obscene, offensive or unlawful material;
• to interfere with another person’s use of the website;
• to test or probe security without written authorisation; or
• in any way that may damage our systems, reputation or business.

You must not attempt to:

• gain unauthorised access to the website;
• access another user’s account;
• circumvent security or authentication controls;
• interfere with the website’s operation;
• access the server, database or infrastructure supporting the website;
• carry out a denial-of-service or distributed denial-of-service attack; or
• introduce malicious code.

12. Information on the website is not advice

Website content is provided for general information only.

It is not intended to constitute:

• technical advice;
• legal advice;
• financial advice;
• cybersecurity advice;
• regulatory advice; or
• a recommendation that a particular product, service or configuration is suitable for you.

You should obtain appropriate professional or specialist advice before acting or deciding not to act based on website content.

Although we make reasonable efforts to keep content accurate and current, we do not guarantee that it is:

• accurate;
• complete;
• current;
• suitable for a particular purpose; or
• free from errors.

Descriptions of services, products, capabilities, vendors or technologies are indicative only and do not constitute a binding offer or contractual commitment.

13. Quotations and service information

Any pricing, service descriptions, specifications, case studies or delivery information displayed on the website are for general guidance only unless expressly stated otherwise.

A binding agreement for services will only arise when the parties enter into an applicable written contract, order form, accepted quotation or statement of work.

We may change website descriptions, pricing indications, service availability and specifications at any time.

14. Third-party websites and services

Our website may contain links to websites, tools, platforms or resources operated by third parties.

These links are provided for convenience and information only.

A link does not necessarily mean that:

• we endorse the third party;
• we approve its products or services;
• we have verified its content; or
• we accept responsibility for it.

We have no control over third-party websites and are not responsible for:

• their availability;
• their accuracy;
• their security;
• their content;
• their privacy practices; or
• any loss arising from your use of them.

You should review the applicable terms and privacy notices before using a third-party service.

15. References to manufacturers and vendors

Our website may refer to technology manufacturers, software providers, distributors or other vendors.

Unless expressly stated otherwise:

• references do not imply an exclusive relationship;
• trade marks belong to their respective owners;
• product availability may change;
• specifications may be controlled by the relevant manufacturer; and
• the website does not override the manufacturer’s own warranties or licence terms.

16. User-submitted content

If the website allows you to submit information, files, comments, feedback, reviews or other material, you must ensure that the content:

• is accurate where it states facts;
• is genuinely held where it states opinions;
• is lawful;
• does not infringe intellectual property or privacy rights;
• does not contain confidential information you are not authorised to disclose;
• is not defamatory, threatening, abusive or discriminatory;
• does not contain malicious code; and
• does not promote illegal activity.

You retain ownership of your content, but you grant us a non-exclusive, worldwide, royalty-free licence to use, host, copy and process it to the extent reasonably necessary to operate the website, respond to your request or provide the relevant service.

We may remove user-submitted content where we reasonably consider that it breaches these terms or creates a legal, security or reputational risk.

17. Our liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

This includes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot legally be excluded.

To the fullest extent permitted by law, we exclude all implied conditions, warranties and representations that may apply to the website or its content.

We will not be liable for loss or damage arising from:

• your use of, or inability to use, the website;
• reliance on website content;
• interruption or unavailability;
• viruses or malicious software not caused by our failure to exercise reasonable care;
• third-party websites or services;
• unauthorised access caused by your failure to protect credentials; or
• changes made to the website.

Where you use the website for business purposes, we will not be liable for:

• loss of profit;
• loss of revenue;
• loss of business;
• business interruption;
• loss of anticipated savings;
• loss of opportunity;
• loss of goodwill or reputation;
• loss or corruption of data; or
• indirect or consequential loss.

These exclusions relate only to use of the public website. Liability arising from contracted services will be governed by the relevant customer agreement.

18. Viruses, security and misuse

We do not guarantee that our website will be secure or free from bugs, vulnerabilities or viruses.

You are responsible for:

• configuring your systems appropriately;
• using current security software;
• maintaining backups; and
• ensuring that your use of the website is secure.

You must not knowingly introduce:

• viruses;
• trojans;
• worms;
• ransomware;
• logic bombs;
• malicious scripts; or
• other technologically harmful material.

Unauthorised access to computer material and certain forms of interference with computer systems may constitute offences under the Computer Misuse Act 1990. (Legislation.gov.uk)

We may report suspected criminal activity to law-enforcement authorities and cooperate with lawful investigations, including by disclosing relevant information where legally permitted or required.

Your right to use the website will cease immediately if you materially breach this section.

19. Linking to our website

You may link to our homepage provided that you do so in a way that:

• is fair and lawful;
• does not damage our reputation;
• does not take unfair advantage of our name or brand;
• does not falsely imply association, approval or endorsement; and
• does not display our website in a misleading context.

You must not:

• frame our website within another website;
• create a link from a website you do not control;
• use our logo without permission;
• link in connection with unlawful, misleading or offensive material; or
• establish links in a way that bypasses security or access controls.

We may withdraw linking permission at any time.

For permission to use our content or brand in another way, contact info@pickleconcepts.com.

20. Privacy and cookies

We process personal information in accordance with our Privacy Policy.

Our website may use cookies and similar technologies. Where non-essential cookies are used, users should be informed about them and consent obtained where required. (ICO)

Please review our Cookie Policy and cookie-preference controls for further information.

21. Events beyond our control

We are not responsible for a failure or delay caused by circumstances beyond our reasonable control, including:

• internet or telecommunications failure;
• power outage;
• cyberattack;
• hosting-provider failure;
• industrial action;
• natural disaster;
• government action; or
• failure of a third-party service.

22. If part of these terms is invalid

If any provision of these terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect.

The affected provision will be treated as modified to the minimum extent necessary to make it valid and enforceable, where legally possible.

23. No waiver

If we do not immediately enforce a right under these terms, this does not mean that we have waived that right.

24. Which law applies

These terms, their subject matter and their formation are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising from or connected with these terms or use of the website.

25. Contact us

Questions about these terms can be sent to:

Pickle Concepts Limited
66 Paul Street
London
England
EC2A 4NA

Email: info@pickleconcepts.com